1. Deletion options
- In-app: Settings > Account & Data > Delete Account.
- Website: https://orrbbit.com/delete-account.
- Support: support@orrbbit.com where the normal process cannot be used.
2. Identity verification
Orrbbit must verify control of the account before deletion. The website process should send a signed, single-use, expiring confirmation link to the account email. Orrbbit will use a generic response so the form does not reveal whether an account exists.
3. What deletion does
- Disables account access and removes the profile from ordinary discovery.
- Deletes or anonymises account, profile, location, push-token and professional-document data.
- Cancels active visibility and connection status.
- Removes content controlled only by the deleting user, subject to recipient copies and legal exceptions.
- Begins backup expiry and deletion cycles.
4. What may remain
- Messages or content already received by another user may remain in that user’s account, but the deleted account should be de-identified where practicable.
- Reports, moderation decisions and safety evidence may be retained to protect users and detect repeat offenders.
- Transaction, tax, refund and legal records may be retained where required.
- A minimal deletion audit record may be retained for up to 7 years.
- Backups may retain data for up to 90 days before overwrite.
- Information subject to litigation, regulatory, law-enforcement or security hold may be retained until the hold ends.
5. Timing
Verified deletion requests will normally be completed within 30 days. Complex or legally restricted requests may take longer; Orrbbit will provide an update where required.
6. Irreversibility
Deletion may be irreversible. A deleted account, verification, connections, messages, reviews and history may not be recoverable.
7. Subscriptions and payments
Deleting an account does not necessarily cancel an Apple App Store or Google Play subscription. Users must cancel through the relevant store before deleting the account. Outstanding disputes, chargebacks or lawful payment records may continue to be processed.
8. Inactive accounts
Orrbbit may identify accounts with no meaningful activity for 24 months. Orrbbit will provide at least 30 days’ notice before deleting or anonymising an inactive account, unless the account must be retained or restricted for safety, legal or security reasons.
9. Data export
Before deletion, a user may request a copy of eligible account information through Account & Data settings or support@orrbbit.com. Export does not include information that would reveal another person’s confidential data, compromise safety or violate law.
10. Contact
support@orrbbit.com
Data categories covered by deletion
- Profile information, profile photos and People/Professional preferences.
- Photo Verification images and any verification-related records.
- Location and Radar visibility data, including meetup sharing records.
- Professional chat messages, events, reviews and credentials.
- Business profiles, events, analytics and subscription records.
Exact deletion timeframes and any categories retained for safety, fraud-prevention or legal obligations (and for how long): OWNER / LEGAL CONFIRMATION REQUIRED. This section will be updated with confirmed periods before launch.