Support

1. Contact methods

• Email: support@orrbbit.com.
• Website contact form at https://orrbbit.com/support.
• In-app reporting and help tools.
• Account-deletion page at https://orrbbit.com/delete-account.

2. Support categories

• Account access.
• Technical issue.
• Privacy request.
• Safety concern.
• Report a user.
• Professional verification.
• Moderation appeal.
• Child-safety concern.
• Account deletion.
• Copyright complaint.
• Payment or refund concern when paid features launch.
• General enquiry.

3. Information to include

• Name and contact email.
• Orrbbit account email if different.
• Issue category, subject and clear description.
• Relevant date, time, profile, booking or reference number.
• Screenshots or attachments where safe and lawful.
• Any immediate safety risk.

4. Response targets

Response targets are service goals, not guarantees.

5. Complaint handling

1. Acknowledge the complaint and issue a reference number.

2. Confirm the issue and requested outcome.

3. Assign an impartial reviewer where practical.

4. Investigate records and obtain relevant information.

5. Provide a written outcome and reasons.

6. Explain any internal appeal or external complaint options.

7. Record corrective action and systemic improvements.

6. Fairness and accessibility

• Orrbbit will not retaliate against a person for making a good-faith complaint.
• Reasonable accessibility assistance will be provided where practicable.
• Support may request identity verification before discussing account information.
• Information will be shared internally only with personnel who need it.

7. External escalation

Depending on the issue and location, users may contact a privacy regulator, consumer-protection body, app store, professional regulator, law-enforcement agency or court. Orrbbit will provide relevant regulator information where appropriate.

8. Emergency notice

Orrbbit support is not an emergency service. If you or another person is in immediate danger, contact the appropriate local emergency service.